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JULIA FOM BRAND
We are committed to ensuring our customers' satisfaction with every purchase. Our refund and exchange policy complies with UAE consumer protection laws.
ORDER AND DELIVERY
Production time of leather item is 3-6 working days. After making an order, we will contact you and specify the exact address and delivery date. Delivery is free.
REFUND AND EXCHANGE POLICY
The exchange and return of goods can be made within 14 days from the moment of receipt of the goods, provided:
- the product and packaging have the original appearance;
- availability of the product receipt.
- the product was not damaged due to improper operation.
- custom or personalized items cannot be refunded or exchanged unless defective.
- items showing signs of misuse or wear are not eligible for refund or exchange.
Please keep your receipts:
- The return of the product is carried out at the expense of the buyer by any courier service. Please, write to us on email to specify your address.
- Return shipping of the parcel is paying by buyer.
- But if you received an item with a defect due to our fault, we will pay for return shipping.
If you have any questions?
Please contact our customer service team: info@juliafom.com
